Dr. Jessica Liu is an Internal Medicine Physician at the University Health Network (UHN) and an Assistant Professor in the Department of Medicine at the University of Toronto, where she is a Clinician Investigator with a focus on healthcare quality improvement and innovation.In addition to her clinical practice, she has completed a research fellowship in quality improvement and patient safety with the Toronto division of the United States Veteran Affairs Quality Scholars Program (VAQS), which began as a joint collaboration between the U.S. Veterans Health Administration and the Dartmouth Institute for Health Policy and Clinical Practice. As of June 2016, she is also a research fellow with the Women’s College Hospital Institute for Health System Solutions and Virtual Care (WHIV).As part of a Mount Sinai Hospital research fellowship in quality and innovation, Dr. Liu has also worked as an Associate in the Healthcare Consulting Practice at PricewaterhouseCoopers (PwC) in Toronto, where she applied her medical and clinical experience to clients in the healthcare sector.Dr. Liu’s research focuses on patient safety and quality of care, and optimizing clinical processes and outcomes. Specifically, her recent research and publications have focused on pharmaceutical industry-physician conflicts of interest, online physician ratings and the patient experience; quality of care of hospitalized patients; and rates and characteristics of physician disciplinary action by provincial regulatory colleges.Following her medical education at the University of Western Ontario (UWO), Dr. Liu completed her clinical fellowship in Internal Medicine at the University of Toronto. Prior to this she obtained a research-based Masters of Science (Anatomy and Cell Biology) from UWO and acted as an Oncology Research Associate for Cytochroma Inc. (now OPKO Health), a private sector biotechnology firm.